Editor's Summary

Level Travel's poor communication, flight changes, and hotel issues made our tour a disaster. We will never book with them again.

Our Disastrous Experience with Level Travel

We booked a 8-day, 7-night tour to Turkey with Level Travel, but what we got was a nightmare.

Flight Changes

Our initial flight was scheduled for 00:10, but Level Travel changed it to 22:00, leaving us with a 5-6 hour wait in the airport. We were charged for the full day and night, despite the change.

Communication Issues

Level Travel's customer service was unhelpful and unresponsive. We were told to contact them directly, but the operators were either untrained or uncooperative.

Hotel Issues

Our hotel room had a strong smell of sewage, and the linoleum was worn out. The bathroom was in poor condition, and the shower had no water pressure. We were eventually moved to a different room, but the issues persisted.

Conclusion

Our experience with Level Travel was a disaster. We will never book a tour through them again.

Featured FAQ

What happened with our flight?Level Travel changed our flight from 00:10 to 22:00, leaving us with a 5-6 hour wait in the airport.

What was wrong with our hotel room?The room had a strong smell of sewage, worn-out linoleum, and a poorly maintained bathroom.

Why was Level Travel's customer service so unhelpful?The operators were either untrained or uncooperative, and we were told to contact them directly.

Did Level Travel compensate us for the issues?No, they did not offer any compensation for the problems we experienced.

Will we book with Level Travel again?No, we will never book with them again due to their poor service and communication.

What can we do to avoid similar issues?We recommend booking directly with the hotel or tour operator to avoid communication issues and ensure a smooth experience.