Editor's Summary

Usmall review: a year of love and hate. Brand-name products at affordable prices, but poor website navigation, issues with returns and refunds, unreliable app, lack of transparency in product availability, and unresponsive customer support.

Introduction

As a loyal customer of Usmall for over a year, I've had a mixed experience with this online store. With over 75,000 rubles spent and countless hours of frustration, I've come to realize that Usmall is not what it seems.

Pros:

- Brand-name products at affordable prices- Convenient payment options- Wide selection of products- Fast shipping- Good customer support (initially)

Cons:

- Poor website navigation and search functionality- Issues with returns and refunds- Unreliable app- Lack of transparency in product availability- Unresponsive customer support (later)

My Experience

I discovered Usmall through a friend's recommendation and made my first purchase in October last year. Initially, I was impressed with the website's interface and the variety of products available. However, as time went on, I encountered several issues that made me question the legitimacy of the store.

The website's navigation and search functionality were poor, making it difficult to find specific products. The app was also unreliable, crashing frequently and failing to load products. I had to rely on the website for most of my purchases.

One of the biggest issues I faced was with returns and refunds. Despite following the store's return policy, I encountered numerous problems, including delayed refunds and missing items. The customer support team was initially helpful, but later became unresponsive and dismissive.

Product Quality and Authenticity

I've purchased a range of products from Usmall, including clothing, cosmetics, and household items. While some products were of good quality, others were subpar or counterfeit. I've had to return several items due to quality issues or incorrect sizing.

Despite these issues, I've been impressed with the store's selection of brand-name products at affordable prices. However, I've come to realize that the store's business model relies heavily on exploiting customers, particularly those who are not familiar with international shipping and customs procedures.

Conclusion

Based on my experience, I would not recommend Usmall to anyone. While the store may seem appealing at first, the numerous issues I've encountered make it a risk not worth taking. If you're looking for a reliable online store, I would suggest exploring other options.

Featured FAQ

What is Usmall?Usmall is an online store that offers brand-name products at affordable prices.

What are the pros of shopping on Usmall?Brand-name products at affordable prices, convenient payment options, wide selection of products, fast shipping, and good customer support (initially).

What are the cons of shopping on Usmall?Poor website navigation and search functionality, issues with returns and refunds, unreliable app, lack of transparency in product availability, and unresponsive customer support (later).

Can I return products if they don't fit or are defective?Yes, but be prepared for a lengthy and frustrating process.

Is Usmall a legitimate store?Based on my experience, I would say no. The store's business model relies heavily on exploiting customers, and the numerous issues I've encountered make it a risk not worth taking.