Editor's Summary

Magnt Delivery's abysmal service and unhelpful support team make it a service to avoid. With a severe disability and a lack of communication, the delivery driver caused more problems than solutions. The support team's apathy and unhelpfulness only added to the frustration.

Introduction

I'm not one to write scathing reviews, but Magnt Delivery's abysmal service has left me fuming. As a customer, I expect a certain level of service, especially from a large chain like Magnt. Unfortunately, my experience was a disaster from start to finish.

The Order

I placed an order through the Magnt app, taking advantage of a 20% cashback offer. The total came out to around 2200 rubles, which wasn't a small amount, but I was willing to give them a chance. I chose the 2-hour delivery option, expecting a smooth and hassle-free experience.

The Delivery Disaster

The delivery driver, who had a severe disability, arrived at my doorstep with three large packages containing what looked like 4-5 two-liter bottles of soda. I immediately knew something was off, as I had only ordered a few items. The driver, who couldn't speak, seemed confused and struggled to communicate with me.

Round 1: The Initial FiascoI politely asked the driver to return the packages, but he seemed to misunderstand and took them back. I thought the issue was resolved, but things only got worse from there.

Round 2: The Support NightmareI contacted Magnt's support team, but the experience was a joke. The representative seemed apathetic and unhelpful, offering no solutions or apologies. I was forced to escalate the issue, but even that didn't yield any results.

Conclusion

My experience with Magnt Delivery was a disaster from start to finish. The service was abysmal, and the support team was unhelpful. I would not recommend this service to anyone, and I'm left wondering how a large chain like Magnt can get it so wrong.

Featured FAQ

What happened during the delivery?The delivery driver arrived with three large packages containing what looked like 4-5 two-liter bottles of soda, which was not part of the order.

How did the support team respond?The support team seemed apathetic and unhelpful, offering no solutions or apologies.

What was the outcome of the issue?The issue was never fully resolved, and I was left frustrated and disappointed with the service.

Would you recommend Magnt Delivery?No, I would not recommend this service to anyone due to the poor service and unhelpful support team.

What was the total cost of the order?The total came out to around 2200 rubles.

How long did it take to resolve the issue?It took several attempts and escalations to get any kind of response from the support team, but the issue was never fully resolved.