GBS-Broker: The Logistics Nightmare That Won't Quit
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- They didn't scam me, which is more than I can say for some other shady companies
- I did eventually receive my package, so I guess that's a win
- Their website is pretty easy to navigate, even if their customer support isn't
- I have to admit, their automated texts were pretty convincing at first
- They're not the most expensive option out there, so that's a plus
remove_circle السلبيات
- They're super pushy and won't leave you alone, even after you've told them to stop
- I had to give them my passport data, which is just not cool
- Their customer support is basically non-existent, so good luck getting help
- They're always creating unnecessary problems, like telling me I had issues with my passport data
- I got spammed with calls from them, which was super annoying
المعرض
Editor's Summary
I gotta say, my experience with Global Broker Solution (GBS-Broker) was a wild ride of logistical chaos. I ordered some cozy home pants from China on Ozon, but things quickly went off the rails when GBS-Broker got involved. They're super pushy and won't leave you alone, and I had to give them my passport data, which is just not cool. But hey, I did eventually receive my package, so I'll give them credit for that.
Specifications
Hello everyone, I'm sharing my "amazing" experience with Global Broker Solution (GBS-Broker) because it's just a wild ride of logistical chaos.
Global Broker Solution reviewsContext: ordering pants on Ozon
I ordered some cozy home pants from China on Ozon back in June, and I thought, 'No big deal, I'll get them in a month.' But, I guess this time the seller decided to throw in a "surprise" from GBS-Broker, and things quickly went off the rails.
The first red flag popped up on June 30th. I got a text from Global Broker Solution saying I had issues with my passport data and needed to send another document ASAP or the package would be returned!
Global Broker Solution reviewsI was like, 'Okay, maybe it's just a glitch.' So, I went to their website, and sure enough, my Russian passport was "on fire" with a red flag, even though I'd used the same data before without any issues. I filled out the info again, uploaded the scans, and my INN.
But, you guessed it, I got another text with the same message: 'Nope, doesn't work. Let's try something else. Or we'll cancel your order!' I was starting to get frustrated.
Global Broker Solution reviewsI went back, uploaded my international passport with my INN and a photo, thinking that would do the trick. But, nope, still no luck. I was getting fed up. Are you guys blind? I sent you two documents + scans, and you can't even process it? I wrote them a furious message ('Are you kidding me? I've already sent everything!') and bailed.
Global Broker Solution reviewsThe spam apocalypse began
But, no, GBS-Broker didn't give up! The robots started calling me, threatening: 'Send the documents, or the package will be returned!' Meanwhile, no one could explain what was wrong with my data, although I'd filled it out correctly and attached the scans. I was thinking, 'Just send the darn pants back, I'm done!'
About the pants:
Delivery from the depths of hell, but the pants are on fire. The path of home pants for 350 rubles from China to my pickup point
The punchline: the pants ripped themselves
I'm still trying to wrap my head around how this all went down. The order just showed up on July 24th, out of the blue, without any warning or notification. I mean, I was expecting some kind of update, but nothing. It just arrived.
So, all this time they were giving me the runaround, telling me the documents were wrong, threatening to send the order back, and spamming me with calls. And yet, somehow, the cargo managed to clear customs on its own. It turns out the documents were fine all along? That's just crazy.
Transport company Global Broker Solution reviewsI've gotta say, Global Broker Solution is a real wild card. I'd give 'em a 2 out of 10 from me, only because they did manage to deliver the pants. But honestly, I wish I'd never sent them any documents in the first place. It feels like they're more of a document collection agency than a transport company.
They did deliver, but it was a real nail-biter.Cons:
Their document verification system is totally wonky - it accepts and rejects without giving you any explanation.Robot spammers - they'll call and threaten to send the order back, even though the problem is on their end.No feedback - nobody ever tells you what's going on or how to fix it.And the funniest part? I decided to click the link from the SMS again:
The link was still active.In their personal account, they were still asking me to fill out the document.They sent me another threatening letter saying the cargo wouldn't arrive, even though I'd already gotten the package.Transport company Global Broker Solution reviewsIf you enjoy stress and puzzles like 'why can't my passport be read?' - then GBS-Broker is the company for you. They're like a game show host, keeping you on your toes with their 'interesting' contests. I wish you good luck with your shopping, and I hope you find a more reliable delivery service. And to Ozon, I'd say - find a new carrier, or else even pants worth 750 rubles become a real adventure.